My external hard drive is a Seagate 4tb I just did the 6.50 update forever it wouldn’t allow me to do the update kept freezing my PlayStation and shutting it off saying update not allowed finally I did Direct Connect and it did the update and now my system won’t even recognize that my external hard drive is plugged in why.
Before we start with this article, I would like to draw your attention to the fact that if you’re trying to connect the PS4 external hard drive to a PC or MAC and asking why it’s not recognized, then be aware that when you choose to, PS4 system will fully format and encrypt it to a special file system to the extent that no other system can recognize it but PS4 system. So, what you have to do here in order to get it recognized on other systems is to perform a FULL format that will erase all your stored data and rebuild the file system to a recognizable one, such as FAT or exFAT or whatsoever. If this is NOT what you’re looking for, and you want to know why PS4 system doesn’t recognize your external hard drive, then this article provides suitable and efficient solutions for this issue. First Step: Reboot PS4 Once you connect your external hard drive to PS4, in many cases you have to reboot PS4 in order for the PS4 system to recognize it. So let this be your first step in the pursuit to fix this issue.
![My Passport External Hard Drive Not Detected My Passport External Hard Drive Not Detected](http://i66.tinypic.com/25p371s.png)
Make Sure the External HDD is Working Properly Before diagnosing your external hard drive and find out the real reason that prevents the system you’re connecting to from recognizing your external HDD, make sure it is working properly and has no issue that confuses PS4 system. Here’s a checklist of what you have to try foremost:. Check your external hard drive on another system, such as PC or MAC, and ensure it works flawlessly without any issue. Be noted that sometimes the USB cable itself is the real issue, as it may be damaged and you need to replace it. Connecting the external hard drive to a PC or MAC will manifest whether it’s functioning or not. Ensure the health of the drive and that it’s clean of any kind of bad sectors or viruses. You cab run the tool in Windows to fix bad sectors and other errors.
Make sure it’s NOT encrypted by any third party software that prevents PS4 system from recognizing it. If this is your case, simply perform a full format with FAT file system.
Make sure the drive is NOT partitioned. PS4 system doesn’t recognize multiple storage partitions. If your external hard drive is working properly, and you’re still finding issues to get PS4 system recognize it, then probably you’re using the external hard drive the wrong way.
PS4 Compatibility Your external hard drive has to be compatible with PS4 system standards for external storage devices, otherwise PS4 system will reject it. In order for PS4 system to accept the use of an external hard drive, you’ve to make sure that:. Your external hard drive supports USB 3.0 connection.
PS4 system doesn’t approve earlier versions of USB in storage devices, although it accepts it for other devices like headsets and controllers. Your PS4 system is up to date. Download the latest version of and apply it. It offers a wide-range of support for external storage devices. Backup Storage or Extended Storage If you’re looking to use your external hard drive as a backup storage device and asking why PS4 doesn’t recognize it for this purpose, then you have to know that PS4 system only recognizes external hard drives formatted with FAT file system for this purpose.
(Read more on that in ). Otherwise, if you want to use it as an extended storage, you don’t have to format it initially, as PS4 system will do that for you (Read more on that ). Still Not Recognized? If you have followed all the instructions presented above and PS4 system still doesn’t recognize your external hard drive, probably, for some ambiguous reasons, your external hard drive is not supported. This is very rare to happen, but it is still possible, though. Solution: Rid of it and get a new one, or just wait for PS4 to support that brand. I have go the image now.
This error is caused due to either a defective external hard drive or a conflicting PS4 system files. You have to first connect the external hard drive to a PC to verify it’s healthy and that PC correctly recognizes it. If it is possible, you better connect it to another PS4 instead and check whether it works there or not. If it works fine. Then your PS4 system needs reintialization. Otherwise, you need to FULL format the external hard drive as it might undergo some critical bad sectors that must be fixed. Most probably it is a bad sector due to the wrongly use of the drive.
You can do one thing in your situation if you don’t want to delete your data. And thanks for contacting us.
First of all, connect your external hard drive to a computer and ensure it is working fine by by getting recognized on the computer. If it works but have some errors, go and perform Check Disk on it. In Windows 10, right-click on your external HDD icon and choose Properties. Then click on the Tools tab and you’ll find the Error Checking feature there. Tell me afterwards what happens to you. Gone through the whole process of new drive installation and at the point of plugging my old drive into the ps4 in hopes of using backup and restore data saved back to the old drive from PC to recover all my applications. PS4 insists I format the drive to make it suitable for extended storage when I try to locate restore data on it.
Thing is the drive was formatted in exFAT on the computer so I could move the restore data back onto the old drive. If I do the PS4 format and then bring it back to the PC it’s my guess that the PC will want to format it in order for me to be able to recognize the drive and move the restore data onto it. I know there is something obviously wrong about what I’m doing here but I don’t see it. FIXED User error here. When I put the backup data back onto the old drive from the computer I failed to start the folder structure with a “PS4” folder.
How did I figure it out. I went to do a restore on the drive from the PS4 in it’s new state. When it didn’t prompt for a format I knew something was up. I went to restore that backup and saw the new backup but not the old.
I then plugged the drive into the computer gain to compare old save -vs new save. Saw the newly saved backup had an extra folder level at the very top. The “PS4” folder. So I removed the newly saved PS4 folder and newly saved backup then created a new PS4 folder and simply dragged the old backup data into the that thus allowing PS4 to find what it would be looking for during a restore process.
I understand that to use the external drive after the restore has been used from it to update the new 2TB internal that It will require a PS4 format. Hope everything works smooth for everyone out there doing their upgrade and they remember to take you time and hopefully the answer will show itself.
Hi, When I woke up this morning I had trouble with my external HD. I left everything plugged in all night, nothing was disconnected but there was a message saying that the hd had been disconnected incorrectly. Since then I have not been able to get it to work. The light is on that shows its receiving power from the PS4 USB port but it says it’s not connected.
I have switched ports and connected it to a PC that says the device is working properly and restarted the PS4 3 times. I have been using this since January. It’s a Seagate Game Drive for PS4 with 4TB. Any suggestions would be appreciated. Hello, my husband has a ps4 (one of the older ones it’s at least 3 years old) and we recently had an issue with the new PS4 system update 5.55. After finally getting the system to reboot we had to do a complete factory reset. We had our external hard drive plugged in when the system freaked out.
Anyway, like I said we got the system back up and reset. Now it is no longer reading our Seagate Game Drive for PS4 2TB. I am unsure of what to to do.
When I hook the HD up to my laptop it says the drive if functioning properly. This problem seems common among users. They all do the same mistake, keeping the external hard drive connected to PS4 for too long which may cause electrical shocks to either the USB card of PS4 or to the external hard drive itself. It’s likely that your PS4 USB card has malfunctioned due to an electrical shock. Please do the following things to precisely allocate the error source: 1. If possible, connect your external hard drive to another PS4 and see what it says. This is highly recommended.
Connect another external storage device to your PS4 (USB flash memory can work also). See if your PS4 will recognize it or not. Do these two things and tell me the result. I’m not sure if it’s PS4 Software Update 5.55 that caused the problem or it is a hardware issue with your PS4 USB card, although most probably it is the latter. Try to do a clean installation of PS4 System software from scratch (download the full installation package).
If that doesn’t work, then you most probably have a serious hardware issue with your PS4 USB card. But I strongly suggest before you do that to connect any USB storage to your PS4 (you can connect your phone to PS4 as some brands can be recognized as storage devices). Tell me then what you get. Hello, for some reason I unplugged my hard drive from my Ps4 and left it unplugged for about 4 days. When trying to plug it back in, my Ps4 doesn’t recognize it yet the light was turning on. After trying again, the light stopped turning on.
I tried to plug it into my PC but it does not get recognized either, so I am not able to do a full format. My Ps4 is up to date and since January my hard drive has been working fine, yet the one time I unplug it it malfunctions. I have a ton of games on the hard drive and do not want to re-purchase as it is expensive enough to have 1. Hello, I have a 3TB Seagate Free Agent Go Flex Desk external HD. My PS4 is updated to 5.55. Used the HD with no issues and was able to copy games with no problems. HD was unplugged for a couple of weeks and when I went to plug it back in I started having issues.
First the PS4 wouldn’t recognise the HD at all but after a reset I got it to at least recognise the device. Then when I went to format the HD as external storage it tells me that it can’t format this HD this way because it’s not a USB 3.0 or higher (even though it is and it recognised it before).
I ended up clearing out my HD completely (had my computer guru do it – he checked for errors, etcand everything checked out perfectly), so now the HD is back to it’s original “out of the box” condition (my PC recognises it with no problems and using a 3.0 slot). I again plugged in the HD and attempted to format as extended storage and still get the same error message. The only thing I haven’t tried is a new USB 3.0 cord, but I don’t want to waste money on a needless cord if there is another fix for this. Any help would be appreciated.
Then it’s the internal hard drive is dying. It’s not reading data properly. I always recommend that PS4 users upgrade their internal hard drive because it’s worthless. Try to pull out the internal hard drive of PS4 Pro and connect it to a PC, and go diagnose it with error check. If you find nothing, then you have to perform a FULL format. Because mechanical hard drives decline by time and they need a full format every year or two to restore the lost performance. Make sure to clone your hard drive on PC before doing the full format thing.
Hope that will work for you. Hi there, I recently bought a Seagate 4TB Expansion HDD with USB 3.0 I hooked it up to my PS4 (original not Pro so there are only the 2 USB ports in the front), formatted the Drive and then proceeded to move all my game files over from the PS4 to the Drive as my PS4 storage was almost full and not running optimally. After 3-4 days (the Drive was never unplugged or bumped, the PS4 was shut down after every use) when I turn the system on I get an error symbol beside all my games and I can’t play them, even with the disk for that game in – “To start the application, connect the extended storage device it is installed on” – the Drive is clearly hooked up and turned on but my PS4 claims there is no device connected.
I have since removed the Drive and plugged it into my PC, all tests showed that everything is working fine on the Drive. I don’t want to lose all my data!! That’s possible also but rarely happens, very rarely. Try to connect a USB flash stick and see if your PS4 recognize it as a backup storage. If not, you probably have a serious issue with the USB connection. You can’t tell yet anything unless you restore the factory settings.
This will surely reveal the truth about this issue. Most of the times the USB connection malfunctions because of program conflicts.
So just do these steps and tell me what you get. By the way, you can backup your PS4 hard drive if you connect it to a PC using any cloning software. So I’ve been using a seagate ultra slim 2tb external hard drive for a little while now for about a couple of months to a year. A decided to update my ps4 because I haven’t used it in a while. When I turned it on the ps4 everything was working fine, then when I updated it, the external hard drive was no longer turning on and I’ve restarted my ps4 multiple times, I’ve tried to connect it to my computer and it doesn’t recognize either. I’d like to be able to use it because I have a lot of important game files on the external hard drive.
I can’t even extract the game files and move them either since my ps4 can’t tell that I have the external hard drive connected. Try to connect it to your PC then go to control panel - Administrative tools - computer management - storage - disk management. You’re supposed to find it there as an unknown storage device format. If you have found it, it means your external hard drive is still working. If not, then try to dismantle your external hard drive and pull out the hard drive and connect it directly to your PC via SATA connection (Not via USB). If it works fine, that means the USB bridge of your external hard drive is malfunctioning and needs a replacement.
If it doesn’t, then most probably the hard disk itself has been damaged. Hey, just purchased a Seagate 2T and connected it to my 1st gen PS4.
I did this while the 1st disc of the RDR2 was being copied or installed. The PS4 didn’t recognize the HDD during this time. After the installation was done, and after I connected and disconnected the HDD several times, I restarted the PS4 and it recognized the HDD, but it said that it should be formatted as external storage (or something like that), so I clicked the only option that was available (“yes”), but nothing happened. I restarted the PS4 again and this time, it didnt recognized it anymore. The little blue light is not coming up anymore, although it feels that the drive is working if I touch it.
If I connect it to a PC, I dont see the drive in the computer folder, but I if click the option remove the USB, then it says “safely remove Game PS4”. But it doesnt gives me the “you can safely remove”. The light doesnt come up in the PC anymore either.
Any thoughts? We need to perform several tests in order to identify the problem. This situation is either caused by a serious defect/failure by the drive due to the existence of bad sectors, a corrupt file system, or because of a faulty USB cable.
Let’s try the easiest test first. Connect your external HDD to a PC, and go to Administrative Tools Computer Management Storage. Do you see your external hard drive there?
If you can find it there, the problem is easy to fix. The file system is just corrupted and you need to perform a FULL format (not quick) in order to fix this problem. Check that and come back if this doesn’t solve your problem. I still have several things for you to try. Hi Tumelo, I am afraid that your son did a grave mistake by formatting your external HDD on PS4. That’s because PS4 system ask users to format the external hard drive with a special file system that works only on PS4 before they are able to use it. If your son fell in this grave mistake, you’re not in a good situation then.
There’s a solution here that might work (the possibility is not too high, but there’s still a hope though). You get a data recovery software to recover all your lost data. Might help you find a good FREE data recovery software that might help. I have just bought a Seagate 2tb hdd and I got it formatted and loaded games on it, started playing red dead redemption 2 and after a few hours my ps4 froze up and I held down the power button until it reset and not it tells me my hdd needs to be repaired, I have tried numerous times to repair it and it worked one time so I tried to move my games off of it and the ps4 started moving the game then it said it stopped and I got a message saying it was disconnected improperly. I plugged the hdd into my laptop and it works fine, but when I click on properties I can find the tool tab to run the error check. I have the Seagate 5TB external hard drive.
One night i was playing my game when my cat ran by and accidentally disconnected my cable that connects to the USB. (It happens all the time to me so it’s nothing new to me) Every time before this, I would always just plug it back in, and it would just repair so I can use it again. Well I’ll plug it back in, the light will turn on (solid blue light) but it keeps saying “USB not connected”. Connecting it to my computer though WILL recognize it. I have a friend hopefully coming over tomorrow with his PlayStation so I can try connecting to his console. But for right now it’s not connecting at all anymore and I lost access to around 15 different games.
Check your USB port on PS4, it might be damaged. Try to connect your external hard drive to the other port and see whether it works or not. If not, turn off PS4 and remove the power cable from its socket. Wait 30 seconds, connect your external hard drive to your other USB port, and connect your PS4 power cable plug to its socket again.
Now, turn on PS4 and see whether it recognizes it or not. If not, probably you need to perform a “bad sector” diagnose on your external hard drive. Download and install it on your PC, then perform a full maintenance on your external hard drive. Hope this will eventually fix the problem. Probably a long shot but here we go. Toshiba External HDD stopped working on a friend’s PS4. Turned out to be a bad PCB Board.
I replaced the board and plugged it in to my laptop. Laptop recognizes it as a media drive, says it’s functioning correctly.
Now, tested it on MY PS4. Works just fine on my PS4, got the error message that it was disconnected properly from the system and blah blah blah.
Repaired it on my PS4 and it works just fine on my PS4. Connected it to HIS PS4 and it says nothing is connected. Okay, restart, nothing. Full power down, nothing.
I take MY external HDD and his system recognizes it immediately. So on my PS4 his HDD works with both ports, his cord, my cord, and a spare cord. On his PS4 his HDD isn’t recognized with either port, his cord, my cord, or the spare core. On his PS4 my HDD works with both ports, his cord, my cord, and the spare cord. Why won’t HIS PS4 recognize the drive but any other device I connect it to does? I think PS4 system has accidentally disabled the driver related to that external hard drive due to a former bad experience, so it won’t recognize it at all after that.
Now, even if you buy a new external hard drive from the same brand and model, it will still NOT recognize it for that reason. This happens sometimes due to some hidden errors in operating systems. What you can do about that is to reset PS4 system to factory settings. If it doesn’t work, try to re-install the whole PS4 system software. I think this will work. Firstly I wanna thank you for the comprehensive information posted here! I have came across many comments to which you mentioned that leaving the extended hdd plugged in may lead to electric shock and deem the hdd unreadable.
I would like to know if I have to safely disconnect the extended hdd every single time before turning the ps4 off or can I leave the extended hdd plugged in? -As in turning the ps4 off with the hdd plugged in and switching it on with the hdd remain plugged in. Is this advisable? Or would it be safer to just safely unplug it when i am done gaming? My concern is 1. Leaving it plugged in may lead to the electric shocks you mentioned 2.
Safely disconnecting hdd every time may spoil the usb drive of the ps4. Hi Han, Thanks for your nice compliment, I appreciate it. It suffices you to just safely remove it using the “Stop using this extended storage” button before powering off your PS4.
This will do the job perfectly and maintain your external HDD lifespan. But there’s a problem here when PS4 starts up.
Just like computers, the power supply may mistakenly send a high voltage electric shock to the USB ports once the system boots up. Although this is rare, but it happened to a few guys who lost their external hard drives. Though, you have made a valid point here concerning spoiling the USB ports. So, what I can suggest in this regard is that you use a USB extension cable (it’s very cheap, may cost you less than $2) and keep this cable connected to PS4 USB port, while you connect your external hard drive via this cable. That way, if something is going to spoil, it’s that cheap cable (this happens after using it hundreds of times).
![Wd my passport external hard drive not detected Wd my passport external hard drive not detected](/uploads/1/2/5/5/125580829/723747282.jpg)
If you’re not very convinced, you better then go to an. They are shockproof devices that you can fully trust here. So my drive, like others, worked for a long time then suddenly stopped being recognized today.
WD My Passport 2TB. Here’s what I have: USB ports are working on my PS4, controllers charge, phone connects and charges, other storage devices connect. Unfortunately I don’t have access to another PS4 to try it out on.
Also, my PC recognizes the drive and says it’s “working properly” BUT when I bring up the disk drive management menu, it does not give me a prompt to try and format the drive and it won’t show up in the “My PC” menu. Is there anything I can do now besides getting a new drive? I also am not comfortable with trying to rebuild my PS4 database nor do I wish to reset to factory settings.
I can always just redownload m games as all my save game management is saved to my system storage. Just wondering if I had any other options you may know about? It seems your PS4 system needs to be reset to its factory settings, as it undergoes some internal conflicts. Make sure to take a copy of your game saves and all other files that you can back up, then perform the factory setting reset. Additionally, don’t forget to unplug the external hard drive during the process. Once the process is complete, turn off PS4, connect your external hard drive, plug the external hard drive into PS4 and finally turn on PS4 while the external hard drive is connected. Please come back to us if that doesn’t work for you in order to suggest other solutions.
So my new external hd has been in for only a week. Hardly enough time to get all my games on it and my ps quits out on me by not shutting down properly and making me eventually have to hold reset and power just to get it to shut off. Finally the next day i turn it back on and of course You guessed it. I must repair my ext. So i read this Nobody had any valid info so i chose to turn off my ps4 correctly again and then turned it back on. This time it says it is repairing my hd. It did and the games still had the exclamation marks on them so i tried one anyway It took a minite but it played so atleast that is a positive note.
No unplugging of any sort was needed and believe me If i had to reformat and redownload all the games again i would not do it. Because this will happen again. It is a better bet to just get an 8tb internal if possible Is it? Or is 2tb max? Anybody know because i might still go that rout in the future. My ps does that stupid sheet all the time and its a brand new pro so wtf. Lucky me i guess And yes First i bought the seagate 8tb hd plus hub but was able to return it to staples for full refund even after opened so this isnt my first visit through here to read all of these so i hope this helps someone.
Have a great and wonderful day everyone! FeeLzSoLoPhAt @ psn. Hi, and thanks for the compliment. That means the format feature of the PS4 system is not working properly. You can verify that by trying to format another external hard drive (if possible). If the same message comes up, it means you either need to rebuild PS4 database to fix that error or fix the PS4 internal hard drive.
If rebuilding the database doesn’t resolve it, try to format the internal HDD of PS4 after connecting it to a PC. You can do that either by directly connecting it via SATA cable, or just buy an external hard drive enclosure and connect it externally to a PC. There, you can perform two operations: CHCKDSK or FULL format. Both will fix any error found on the hard drive that impact its functionality.
If you have any other question, please don’t hesitate to come back and ask. Well I plugged it in to the Mac but this won’t recognise it will it because it is formatted to the PS4? I’ll give dragging and dropping something onto it a go and if that doesn’t work then I’m not sure if it does work connected to laptop. If I format it on laptop will that format it to use on PS4?
Surely it won’t. Plus I can’t find an option to format it via Mac anyway so maybe it’s not working on it.
Scrambled my head all this I specifically bought a PS4 compatible HDD so I don’t have this issue. Maybe my lads dropped it and not saying so it is broke. We’ll see I’ll try figure it out first. The light comes on HD so cable is working surely, sometimes it’s flashed sometimes it’s solid. I am sorry, but I can’t help you with MAC, as I use Windows OS. Yes, the external hard drive is totally encrypted by PS4, so you can’t use it on another system. BUT, even though it cannot be opened without a format, other systems (Windows for example) would recognize the drive and show its icon.
If you happen to format the external hard drive on your MAC, probably it will work again on PS4, you can give it a try. Otherwise, the best test you can do is to connect it to another PS4 (if possible) and check whether it works there or not. If it does, then you have to factory reset the PS4. If not, you have to check it first on a PC/MAC and verify it’s not dead yet. If verified, you have to perform a FULL format to eliminate any potential bad sectors that cause this issue.
Hope this helps. I am sorry to say that if your external hard drive works fine on a PC, some conflicts are occurring within the PS4 system that prevent it from recognizing the external hard drive. Try first to rebuild PS4 database after deleting newly installed games/apps and updating PS4 system software to the latest version. If that doesn’t work, the only solution in this situation is to factory reset PS4 (reinitialize PS4). After successfully accomplishing this operation, you have to directly update to the latest system software.
Additionally, if it’s possible, connect your external hard drive to another PS4 and check whether it works or not. Since the PS4 system couldn’t determine the actual capacity of the drive, most probably your external hard drive needs maintenance.
Try first to connect another external hard drive (or a USB flash drive) into PS4. If it does successfully recognize it and correctly determine the actual storage capacity, then it’s the hard drive that causes the problem. Probably bad sectors.
You have to check that on a PC. If the new USB storage device connected to PS4 is not well recognized, your PS4 needs reinitialization. Additionally, you can further test your external hard drive by connecting it to another PS4 (if possible) and check whether it works fine or not. This will dramatically help you determine the real cause of the problem. Hi, i hope this is still alive i’m having issues with the PS4 Seagate GameDrive 4tb one day i got home and my PS4 was stuck on flashing orange light. I had no internet at that time (like actually no isp, not that i had no service) so PS4 wouldn’t turn on or off holding down power button did nothing searched online. Only recommendation was to unplug the PS4 i did, now my drive is not recognized by the PS my PC picks it up as GameDrivePS4 but after a couple of seconds (about a minute) it just goes to USB not recognized (Set Address Failed).
I’m just out of my warranty and stuck with an unusable 120$ paper block. Thanks in advanced!! I am always running out of storage space on my PS4, which means I have to either delete unused apps or saved screenplay videos in order to update apps. I have a 1TB external HDD I can connect to the PS4, but I don’t want to format the HDD and use it as external storage.
I’m just wanting to get my 60GBs of saved videos from my Capture Gallery. However, every time I try to copy even one short video clip to the “USB Storage” it says I need to create more space. The catch is this: the videos are less than 1GB each and I have around 650GB free on my 1TB external HDD.
When I go to “Storage” in settings, it says my HDD only has 200MB available. Do you know why it would say so much less than my laptop does? Or how I can fix this?
Once again, all I want is to extract my saved capture gallery videos to create more space. It’s not a surprise to me that this has happened.
As for the first console on which you were originally playing the game, the PS4 system learned that the game files were on an external storage, and when you try to play the same game from the disc, it will keep requiring the external storage on which the game was installed. What you can do is to uninstall the game from your PS4 then reinstall it from the Disc.
This should resolve this issue on the first PS4. As for the second console, PS4 system prevents fully copying a game to another console with the same license. That’s in order to stop piracy. You will always need the original external hard drive to play the game, or just buy a new license. So, I’ve gone through almost all the comments on this post and I am still stuck.
I have formatted the WD Elements 1TB external hard drive by every way possible except one.(the full slow low level format, after 2.5 hours it was still like 3-4% completed, very very slow, so I cancelled it). Will this really solve my problem?
I don’t want to waste all this time to format it only to fail. Also if I do format it this way, what should be the allocation size? How much time will it take to actually do this for 1TB? Is there any other way which is faster? I have done chkdsk(healthy drive), looked for bad sectors(none found), formatted it with command prompt to exFAT (quick), right clicked on drive and then formatted it.( After formatting it with cmd, exFAT option appeared. )(quick) Gone to disk management, deleted volume and then formatted it to exFAT.
Went to PS4, got recognised, it was using it as USB Storage device, unable to format it as extended drive. Clicked options button and then formatted it again to exFAT only to fail. Used tape to cover the middle two USB pins to force 3.0. Failed again as PS4 never reads the drive and light on external drive blinks slowly. What should I do? I think you should know it is not a new drive, I used to store my data on this before, I deleted all the useless stuff and moved the worthy stuff to my other 500GB Seagate Expansion Drive (external) and have performed all this on this Seagate external drive too. There are a lot of questions in my post, please answer all.
The only thread which is alive in 2019! You’re my only hope. Hi there, Your external hard drive is apparently defective. The full format process takes between 15-20 minutes only on a 1tb drive. But when it takes that long, it means there’s a serious hard drive failure/malfunctioning.
According to your description, most probably it’s the drive’s motor that’s not spinning properly. In order to be totally sure about the source of the problem, try to copy 1gb file from/to your external hard drive on a PC. If it takes way too long, your drive is dying and needs replacement. (The average time for transferring 1gb file is 1 minute only). If the process goes fast flawlessly, try to transfer larger multiple files simultaneously (say 10gb).
You should eventually realize then that the external hard drive itself is deficient. Please come back with your feedback on this solution so that may others benefit and you get further assistance if needed. If your laptop shows that the external hard drive works fine, most probably your PS4 needs to reinitialize. You can locate the source of problem by connecting your external hard drive to another PS4 (if possible).
If it works fine, then surely your PS4 needs reinitialization. Otherwise, it needs a slow, full format on PC. In order to perform the full format thing, just connect your external HDD to a PC, right-click on it and choose “Format” from the sliding menu.
In the “format options” on the bottom, make sure the “Quick format” option is not checked. Now, click “start” and the process will take place. So i followed your instructions i perfomed reinitialization for the ps4 now it shows on the system but it wont let me format i moved it to my pc and followed your instruction to format but this is the weird part its not showing in disk management to format it but i can see the hard drive showing up on my computer in devices and printers so i clicked on properties and this is what i found(Device SCSI Disk&VenSeagate&ProdGameDrivePS4 000000 was not migrated due to partial or ambiguous match.) at this point i think something is broken in there and might have to purchase a new one. I have a seagate slim 1tb that I’ve used for my ps4 for months now and had no issue with saving games and game data on to it.
Since the last ps4 update if I’ve tried to use a game or app that was saved on to the hd it says it can’t find the app data and that I have to uninstall an redownload it again. I have now tried to download a game on to the hd but it says that it cannot use this device and that it requires a usb 3.0 (which I’m guessing mine isn’t).
How can I upgrade my hd to a usb 3.0 and will it cost anything? Hi Sophie, Since Sony first released the support for external hard drives to use as extended storage, it announced that it had to be USB 3.0. So, rest assured that your external hard drive is USB 3.0, because you could already used it in the past for saving games. As for the issue you’re facing now, it seems there’s a system conflict occurred that stops it from properly recognizing your external hard drive. The only solution you can try is to initialize PS4, then immediately install the latest update after the completion of the process. Afterwards, try to connect the external hard drive again to your PS4, and check whether the issue has been resolved or not.
Ok; so I've done some digging into this and have tried practically everything. Under Device Management it's shown as Disk 3 'unknown/not initialized'. Used to give option to Initialize disk and no longer does. Ran MiniTool Partition and it wasn't detected by the program.
Drivers are up-to-date and device is 'working properly' yet clearly there is an issue. I have almost 1TB of data on this drive, most of which is I do need so format/initialize isn't an option. I'm running into a wall now trying to think of things. Any help would be appreciated. Hello pastmylife357!
I am sorry for your problem! Try Uninstalling the drive from Device Manager then replugging it. Let it install the drivers and see if it will be correctly detected. Try it on another system.
For the data on the drive you could try using a back up software like WD's Smartware to see if the drive would be detected there and if you can back up the information onto another location. WD Smartware: But since the MiniTool software didn't work, perhaps the drive's partition table and/or file system have been damaged too much. In this case you may have to turn to a professional data recovery company. This is a list of WD's data recovery partners. Inside the shiny case there is a plain old 2.5 inch internal hard drive. If you remove the drive from the casing you can connect it directly to a PC with the SATA data and power cables, just like any other internal drive. Perhaps then you will be able to access the drive and your files, or at least get PW to see the drive so you can fix it.
This is a destructive process for the Passport product. It will surely void any warranty. Plus you will be able to only use it as an internally connected backup drive after that. So if others have any other suggestions you could try those first. This is not a bad thing. I only use bare drives for backups.
It works great, very dependable, and much cheaper than buying those slower, USB connected drives. @TVeblen, Even if the OP takes the drive out and tries and even if the drive is good, the OP cannot read any data from it. It will all be jumbled. All portable WD external HDDs except Elements are hardware-encrypted by the interface card inside the enclosure.If the interface card becomes faulty, the only way to get the data out is to send it to the WD 'Data Recovery Partners' - the unholy alliance - as indicated in post#3 by CKWD.
WD has provided the keys only to those. And they are going to take the hell out of his wallet.:). Hello again!:) I apologize for the delayed post and the inconvenience that has happened here among other posts.
WD external drives shouldn't be opened and taken out of the enclosures, as it will void the warranty, that's true, and it is so that they can't just be used as simple SATA drives, as their bridge board is integrated into the drive PCB. This is done to keep the form factor of the drive small and it helps prevent issues that could happen with the bridge board being a separate component. Thus, you won't be able to just connect it via the SATA cable. The password protection and hardware encryption of the external drives is done to keep the personal data private.
It's only natural that not every data recovery company would have the certain sequence, thus WD has Data Recovery partners to entrust with their client's private data.:) Pastmylife357, do try the back up software, as it may be able to pull the data out and store it safely elsewhere. Post back with results!:) CKWD. Similar help and support threads Thread Forum What should be happening: I plug in my headset to my controller on my windows 7 x64 PC (wired controller) and sound comes out of the headset and not the computer What is happening: No new device shows in device manager underneath sound video and game controllers audio Problem: not able to. Drivers Hi, my 80GB WD Passport is not being detected by my laptop when plugged in (by USB). A LED at the side of the external hard drive indicates that it is being powered on even though the computer shows no sign of detection (no sound indication; nothing showing up in My Computer).
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